Terms & Conditions

We make reasonable efforts to ensure that the information presented on this website is accurate and current.

However, product availability, materials, colors, specifications, minimum order quantities, production capabilities, customization options, supplier availability, delivery timelines, and other details may change without notice.

Images, mockups, product renderings, photographs, samples, colors, packaging concepts, and other visual materials displayed on the website are for illustrative purposes and may differ from final production results.

Nothing on this website constitutes a guarantee that a particular product, material, color, supplier, service, or production method will be available for a specific project.

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Requesting a Quote

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Submitting a quote request through this website does not create a binding agreement between you and Total Solutions.

 

Quote requests are used to help us understand your project requirements and may include information such as:

• Product type

• Quantity

• Branding requirements

• Customization

• Packaging

• Budget

• Timeline

• Delivery destination

• Artwork or brand assets

• Other project specifications

 

After reviewing your request, Total Solutions may contact you for additional information before preparing a proposal or quotation.

 

Quotes and Proposals

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Any quotation, proposal, estimate, recommendation, or project presentation provided by Total Solutions may be subject to additional terms and conditions.

Unless otherwise stated in writing, quotes are subject to:

• Product and material availability

• Supplier confirmation

• Final quantities

• Artwork approval

• Production requirements

• Shipping and logistics costs

• Taxes and duties, when applicable

• Exchange-rate changes, when applicable

• Production capacity

• Final delivery destination

A quote does not constitute a confirmed order until Total Solutions has provided written acceptance and any required payment, deposit, artwork approval, or other project requirements have been completed.

 

Product Availability and Sourcing

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Total Solutions works with manufacturers, suppliers, distributors, and sourcing partners in different markets.

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As a result, products and materials displayed on our website or in supplier catalogs may become unavailable, discontinued, delayed, modified, or replaced.

If a selected product becomes unavailable, we may recommend a comparable alternative.

Certain projects may involve standard products available for customization, while others may require custom or made-to-order production.

Minimum order quantities and production requirements vary significantly depending on the product and manufacturing process. Total Solutions' existing supplier materials, for example, show different minimum quantities and lead times for stock products versus made-to-order programs. 

 

 Custom and Made-to-Order Products

Custom products may involve unique specifications including:

• Custom colors

• Materials

• Branding methods

• Product dimensions

• Packaging

• Labels

• Components

• Product configurations

• Manufacturing specifications

Custom and made-to-order products may require higher minimum order quantities and longer production timelines.

Once custom production has begun, changes or cancellations may not be possible.

Specific cancellation, refund, deposit, and production terms will be communicated as part of the applicable project quotation or agreement.

 

Artwork and Brand Assets

When you submit logos, trademarks, artwork, designs, photographs, brand guidelines, or other materials to Total Solutions, you represent that you have the necessary rights and authorization to use and reproduce those materials.

You authorize Total Solutions and its suppliers, production partners, and contractors to use the submitted materials solely as necessary to prepare mockups, samples, quotations, proofs, production files, packaging, and products related to your project.

You are responsible for reviewing and approving artwork, spelling, colors, layouts, logos, specifications, and other production details before final production.

 

 Proofs and Approvals

Depending on the project, Total Solutions may provide digital proofs, mockups, samples, pre-production samples, or other forms of approval prior to production.

The client is responsible for carefully reviewing all information before approval.

Once artwork, specifications, or samples have been approved and production has begun, Total Solutions may not be able to make changes.

Additional costs resulting from changes requested after approval may be charged to the client.

 

Color and Product Variations

Actual product colors, printed colors, engraved results, materials, textures, dimensions, packaging, and finishes may vary slightly from digital images or electronic proofs.

Color reproduction can differ between screens, printers, materials, manufacturing methods, and production batches.

Reasonable manufacturing tolerances and minor variations may occur in customized products.

 

 Production and Delivery Timelines

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Any production, shipping, or delivery timeline provided by Total Solutions is an estimate unless specifically guaranteed in writing.

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Project timelines may depend on factors including:

• Supplier availability

• Artwork approval

• Sample approval

• Manufacturing schedules

• Raw material availability

• Shipping carriers

• Customs procedures

• Import requirements

• Weather

• Transportation disruptions

• Other circumstances outside our reasonable control

Clients should communicate event dates or other firm deadlines before approving a project.

 

Shipping, Import and Logistics

Total Solutions may coordinate domestic or international shipping, sourcing, importation, or logistics depending on the project.

Shipping charges, duties, taxes, customs fees, storage costs, brokerage charges, and other logistics-related expenses may apply.

Responsibility for specific shipping or import costs will be defined in the applicable quote, proposal, invoice, or project agreement.

Total Solutions is not responsible for delays caused solely by customs authorities, carriers, ports, government agencies, weather conditions, transportation disruptions, or other events outside our reasonable control.

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Intellectual Property

Unless otherwise stated, the website and its original content, including text, branding, graphics, website design, layouts, icons, and other materials created for Total Solutions, are owned by or licensed to Total Solutions Victoria LLC and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from website content without prior written authorization.

Third-party trademarks, product names, supplier materials, photographs, and other intellectual property displayed on the website remain the property of their respective owners.

 

Third-Party Products and Suppliers

Certain products, images, specifications, brands, certifications, or materials displayed or referenced through the website may originate from third-party manufacturers, suppliers, distributors, or sourcing partners.

References to third-party products or brands do not necessarily imply ownership, endorsement, partnership, or exclusivity unless expressly stated.

Third-party product specifications and claims may be subject to the manufacturer's own documentation and terms.

 

Sustainability Information

Total Solutions may offer products made with recycled, recyclable, reusable, responsibly sourced, or other sustainability-focused materials.

Any sustainability claim relating to a particular product is based on available supplier or manufacturer information.

Such claims should not be interpreted as a representation that Total Solutions Victoria LLC itself holds a particular environmental certification unless expressly stated.

 

Website Use

You agree not to use this website:

• For unlawful or fraudulent purposes

• To interfere with the operation or security of the website

• To attempt unauthorized access to systems or accounts

• To upload malicious software or harmful code

• To misuse forms or communication tools

• To infringe the intellectual property rights of Total Solutions or any third party

• To submit false or misleading project information

We reserve the right to restrict access to the website where misuse is suspected.

 

 Disclaimer of Warranties

The website and its content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, Total Solutions makes no warranties regarding the uninterrupted availability, accuracy, completeness, reliability, or suitability of the website or its content for any particular purpose.

Any warranties applicable to products or services purchased from Total Solutions will be governed by the specific written agreement, quotation, invoice, manufacturer warranty, or other terms applicable to that project.

North Carolina law permits commercial agreements, in appropriate circumstances, to limit or modify certain warranties and remedies, although enforceability depends on the language and circumstances of the transaction. 

 

Limitation of Liability

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To the fullest extent permitted by applicable law, Total Solutions Victoria LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from the use of or inability to use this website.

Any liability relating to an actual product order, sourcing project, production project, or commercial transaction will be governed by the specific terms applicable to that transaction.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

North Carolina's commercial sales statutes permit contractual limitations of certain remedies and consequential damages in business transactions, subject to statutory restrictions and enforceability requirements. 

 

External Links

Our website may contain links to third-party websites, suppliers, partners, catalogs, social media platforms, or other external resources.

These links are provided for convenience or informational purposes.

Total Solutions does not control and is not responsible for the content, security, availability, privacy practices, or terms of third-party websites.

 

 Privacy

Information submitted through this website will be handled in accordance with our Privacy Policy.

By submitting information through our forms, you acknowledge that Total Solutions may use the information provided to respond to your inquiry, evaluate your project, prepare quotations, and communicate with you regarding our services.

 

Electronic Communications

When you contact Total Solutions electronically, submit a form, request a quote, or otherwise communicate with us through electronic means, you consent to receiving communications relating to your inquiry or project electronically.

North Carolina law generally recognizes electronic records, electronic signatures, and electronic contracts where the applicable requirements are satisfied. 

 

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of North Carolina, United States, without regard to conflict-of-law principles.

Any dispute arising specifically from the use of this website will be subject to applicable state and federal law.

Specific commercial projects may be governed by additional contractual terms agreed between Total Solutions and the client.

 

Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes to our website, services, operations, or legal requirements.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website following an update constitutes acceptance of the revised Terms & Conditions.

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Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Total Solutions Victoria LLC
Charlotte, North Carolina, United States
Email: contact@totalsolutionsvictoria.com

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